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GuardPro Academy/Human & Public Relation in Security
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Human & Public Relation in Security

  • Course
  • 20 Lessons

The Human & Public Relations in Security course is designed to equip security professionals with the essential skills needed to effectively manage human interactions and public perceptions in the security field. This course emphasizes the importance of communication, relationship-building, and conflict resolution which are crucial for maintaining professionalism and enhancing the effectiveness of security operations.

Course Catalog Number: PS24-0091

CEU's: 4

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Disclaimer

This class has been cataloged by the Council on Law Enforcement Education and Training for 4 hours of mandatory continuing education credit. Regarding any law enforcement concepts, practices, methods, techniques, products, or devices as might be taught, promoted, or otherwise espoused in outside schools or seminars, there is no intent, expressed or implied, that listing the course in the CLEET Course Catalog indicates or in any way conveys ‘CLEET approval’ of such concepts, practices, methods, techniques, products, or devices, unless such approval is explicitly stated by CLEET.

Contents

Course Overview:

The Human & Public Relations in Security course is designed to equip security professionals with the essential skills and knowledge needed to effectively manage human interactions and public perceptions in the security field. This course emphasizes the importance of communication, relationship-building, and conflict resolution, all of which are crucial for maintaining professionalism and enhancing the effectiveness of security operations. Through comprehensive modules that combine theory with practical application, students will develop a strong foundation in human and public relations that is applicable across various security contexts.

*Note: You will find a download for a practice report sheet in this section. Download as many as you may need to assist in your studies.

IR Practice Sheet.docx

Module 1

Definition and Scope

  • A. Definition and Scope

    • Understanding the role of human relations in the security profession.

    • The impact of public relations on the perception and effectiveness of security services.

  • B. The Evolution of Security Practices

    • How modern security practices have evolved to include a strong focus on communication and public relations.

    • The shift from traditional security methods to a more client-centered and community-engaged approach.

  • C. The Critical Role of Communication

    • Exploring why effective communication is the cornerstone of successful security operations.

    • The consequences of poor communication in security contexts.

I. Introduction to Human & Public Relations in Security
II. The Evolution of Security Practices
III. The Critical Role of Communication
Module 1 Quiz

Module 2

The Importance of Human Relations in Security

  • A. Building Trust with Clients

    • How trust forms the foundation of all client relationships in security.

    • Strategies for establishing and maintaining trust with clients.

  • B. Enhancing Professional Relationships

    • The importance of strong relationships with colleagues, law enforcement, and other stakeholders.

    • Techniques for fostering collaborative and respectful professional relationships.

  • C. Client-Centered Security

    • Tailoring security services to meet the specific needs of individual clients.

    • The role of empathy and understanding in client-centered security.

I. Building Trust with Clients
II. Enhancing Professional Relationships
III. The Critical Role of Communication
Module 2 Quiz

Module 3

I. Public Relations and Its Impact on Security: Managing Public Perception
II. Public Relations and Its Impact on Security: The Role of Security Officers in Community Engagement
III. Public Relations and Its Impact on Security: Crisis Communication and Reputation Management
Module 3 Quiz

Module 4

Conflict Resolution and De-escalation Techniques

I. Identifying and Addressing Conflicts Before They Escalate
II. Collaboration with Law Enforcement
III. Scenario-Based Learning: Real-World Applications

Module 5

I. Recap of Core Concepts
II. The Ongoing Importance of Communication in Security
III. Encouragement for Continuous Learning

Final Assessment

Final Test: Human & Public Relations in Security